Refund policy
Refund & Return Policy
Last updated: April 30, 2026
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be unused, in the same condition that you received it, with original packaging and proof of purchase.
Important Unboxing Policy
Customers must record a complete parcel opening/unboxing video after receiving the order.
This video is mandatory for claims related to wrong product, damaged product, missing items, or short quantity received.
Claims without proper unboxing video proof will not be accepted.
The video should clearly show the sealed package before opening and the full unpacking process without cuts or pauses.
How to Start a Return
To initiate a return, contact us at support@ezyvora.com.
Returns must be sent to:
Ezyvora, Thrissur, Kerala, India – 680614
Items sent back without requesting a return first will not be accepted.
Return Shipping
Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.
Damages and Issues
Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us immediately so we can resolve the issue.
Non-Returnable Items
We do not accept returns for:
- Perishable goods
- Personal care items
- Custom or personalized products
- Sale items or gift cards
Exchanges
To exchange an item, please return the original item and place a new order.
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved, refunds will be processed to your original payment method within 5–7 business days.
If more than 10 business days have passed after approval, please contact us at support@ezyvora.com.